Record-Eagle/Pete Rodman
Jennifer Elliott gets to know first time visitor Samson of Braveheart before grooming him for a customer at Diana's Personal Touch, a pet boarding and grooming business at 2716 Hammond Road on Tuesday. "Sometimes it can go smoothly and sometimes it can get ugly," Elliott, who has been working at Diana's for about nine years, said. " You have to get to know them a little," she said.

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